Shipping

How long does it take?

Shipping times are to be added to the production time of each jewel , with the exception of ready-to-deliver products.

Normally delivery takes place within a week of purchase, sometimes the wait can reach three weeks .

As for shipments outside Italy they should be similar even if the timing is difficult to estimate, it depends on the country you order from.

We are craftsmen

Simply it is a handcrafted brand , for this reason the time for processing varies from case to case. Normally delivery occurs within a week of purchase, sometimes the wait extends up to three weeks.

Factors that could slow down shipping are:
The chosen product is not ready for delivery
High number of orders received
Problems with the shipping service
Courier delays

All ready orders are processed within 1-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.

Domestic Shipping Rates and Estimates

For orders shipped to Italy the rate is €7.99.

We also often offer shipping deals for orders over €120.

Refunds, Returns and Exchanges

We accept returns up to 14 days after delivery if the item is unused and in its original condition. In this case, we will refund the full amount of the order, minus shipping costs.

Return shipping costs are the responsibility of the customer.

If your order arrives damaged, please let us know as soon as possible by writing to semplicemente.gioielli@gmail.com with your order number and a photo showing the condition of the item. We handle these issues on a case-by-case basis, but we will do our best to find a satisfactory solution.

For any other questions contact us by email, semplicemente.gioielli@gmail.com .

You can find all the information on returns in the "returns" section of our website.